Industry: Commercial lighting · Size: 150 users · Services: Helpdesk, Cybersecurity, vCIO
At a glance: What began as co-managed support alongside an internal IT team grew into a fully outsourced partnership. PC Geeks now handles helpdesk, cybersecurity and strategic IT planning for all 150 seats.
The challenge
This commercial lighting company started working with PC Geeks in a co-sourced model, supplementing an in-house IT person. When that staff member moved on to another opportunity, and the company needed a partner who could own IT end to end, without a gap in support for 150 users.
The solution
Because PC Geeks already knew the environment from the co-sourced years, the shift to fully managed was simple:
- Seamless transition: expanded from helpdesk and escalation to full ownership of the environment over the course of 2 weeks, with no interruption to day-to-day support.
- Helpdesk: one place for all 150 users to get help.
- Cybersecurity: endpoint protection, MFA, email security, security awareness training, patching - all managed and monitored continuously.
- vCIO services: regular strategy reviews with leadership — budgeting, lifecycle planning and a technology roadmap aligned to the business.
The results
- A smooth move from co-sourced to fully outsourced, with no support gap
- Predictable IT costs and a roadmap leadership can plan around
- Stronger security posture across all 150 seats
- 2 years as a partner and counting